Refund policy

Hygiene Policy
For health and hygiene reasons, we are unable to accept returns or offer refunds on intimate apparel that has been worn, washed, or removed from its original hygiene liner and packaging. This policy protects the health and safety of all our customers and is standard practice across the intimate apparel industry.

Size Exchanges
If your item doesn't fit, we're happy to offer a free exchange for a different size within 30 days of delivery, provided that:

• The item is unworn and unwashed
• The original hygiene liner is still attached and intact
• All original tags are still attached
• The item is in its original packaging

We strongly encourage you to consult our size guide before ordering to help you choose the right size the first time.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no cost to you.

How to Request an Exchange
Email us with your order number and the size you'd like instead. We'll provide instructions for returning the unworn item and will ship your replacement once we receive it.

Order Cancellations
Orders can be cancelled or modified within a few hours of being placed, before they enter fulfillment. Contact us as soon as possible if you need to make a change.