Política de envío
Shipping Policy
Last updated: {{ last_updated }}
Processing Time
Orders are typically processed within 1-3 business days before shipping. During high-demand periods, processing may take slightly longer.
Shipping Times
Because our products are shipped internationally, delivery times are longer than standard domestic shipping. Estimated delivery times:
- Europe: 7-15 business days
- United States & Canada: 10-20 business days
- Rest of world: 10-25 business days
These are estimates, not guarantees. Delivery times can be affected by customs processing, local courier delays, or high shipping volume, and are outside our direct control.
Tracking
Once your order ships, you will receive a tracking number by email so you can follow your package's progress.
Customs, Duties, and Taxes
Depending on your country, your order may be subject to import duties, taxes, or customs fees charged by your local government. These charges are the responsibility of the customer and are not included in your order total, as they vary by country and are outside our control.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at {{ email }} and we'll help track it down. If a package is confirmed lost in transit, we will offer a replacement or refund.
Incorrect Shipping Address
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help however we can if you notify us quickly after placing the order.
Contact
Questions about your order or shipping? Reach us at {{ email }}.